Frequently Asked Questions
Everything you may want to know before setting your table
The Pieces and How to Order
What is included in each place setting?
Each Arlune place setting includes one placemat, one napkin, and one hand-cast napkin ring: everything you need for one seat at the table.
How do I choose how many I need?
Simply let us know how many places you would like to set, whether 2, 4, 6, or 8, and we will prepare a complete set for each seat. One order dresses the entire table.
What is the difference between Azure and Garden?
Azure is our signature collection. It features a crisp white placemat bordered in sea blue, designed to turn dinner into an occasion. Garden is our timeless everyday collection. It features a soft teal placemat and a cream napkin, created for the table you set without waiting for a special day.
What are the pieces made of?
The Azure placemat is made from 100% premium cotton, with a border made from a soft cotton blend. Our napkins and the Garden placemat are also made from a soft cotton blend, chosen to maintain their beauty through regular use and washing. Each napkin ring is cast by hand and finished with a water-resistant varnish. The complete fibre composition can be found on the label sewn into each textile piece.
Is everything really handmade?
Yes. Every piece is handmade in New Brunswick. Small variations in weave, colour, and finish are part of their unique character. No two pieces are exactly alike.
Can the pieces come into direct contact with food?
Our pieces are made for styling and decorating the table. They are decorative and not food safe.
Can I purchase the pieces individually?
For this launch, our pieces are available exclusively as complete place-setting kits. Each setting includes one placemat, one napkin, and one napkin ring. We may offer individual pieces in the future.
Caring for Your Pieces
How should I care for my Arlune pieces?
Placemats and napkins: Machine wash in cold water on a gentle cycle. Tumble dry on low and iron while the pieces are still slightly damp. Napkin rings: Wipe gently with a damp cloth only. They are finished with a water-resistant varnish, but they are not waterproof or dishwasher safe. Like all our pieces, they are decorative and not food safe.
Will the colours look exactly like the photos?
We photograph our pieces as accurately as possible. However, screen settings may vary, and handmade textiles naturally carry slight variations. Small differences are normal and part of what makes each piece special.
Shipping and Delivery
Where do you ship?
We ship across Canada, with the exception of Saskatchewan and Manitoba. For customers in our local area, we also offer personal local delivery and free local pickup.
How much does shipping cost?
Local pickup is free and will be arranged with you by email. For Moncton, Dieppe, and Riverview, we also offer local delivery. For shipping anywhere else across Canada, the cost is calculated based on your address at checkout.
How long will my order take?
Because each order is prepared by hand, please allow 1 to 3 business days for us to have it ready. For shipped orders, Canada Post delivery times will also apply. Delivery often takes approximately 1 business day within the Maritime provinces and up to 7 business days for other areas of the country.
Returns
What is your return policy?
You have 30 days from the date of delivery to request a refund, provided that the piece is returned unused, unwashed, in its original condition, and with its original packaging. Complete information is available on our Returns and Refunds page.
What happens if my order arrives damaged?
Please contact us within 48 hours of receiving your order and send one or two photos to [email protected]. We will replace the damaged piece or issue a full refund. In this situation, the responsibility is ours.
Payment and Security
How can I pay?
We accept major credit cards, securely processed through Stripe.
Is checkout secure? Do I need to create an account?
Checkout is secure and can be completed as a guest. You do not need to create an account. Your payment is processed through Stripe, and we never see or store your card information.
Do you charge taxes?
All prices are listed in Canadian dollars. We do not currently charge HST, so the price you see is the price you pay, with shipping added at checkout.
Gifts
Can I send an Arlune order as a gift?
Absolutely. Every order arrives ready to give in our signature packaging. You can also add a personal message at checkout, and we will write it by hand for you.
About Arlune
Who makes the Arlune pieces?
Arlune is a family-created brand based in Dieppe, New Brunswick. Every piece is handmade with care. You can learn more about us on our Our Story page.
How can I contact you?
You can write to us anytime at [email protected]. There are real people on the other side, and we will be happy to help.