Returns & Refunds
Every Arlune piece is made by hand, with care, and we want it to feel right at your table. If something isn't quite what you hoped, here's how we'll take care of it.
Changed your mind?
You have 30 days from the day your order arrives to reach out, and 7 days after that to send it back to us. To be eligible for a refund, the piece needs to come home unused, unwashed, and in its original condition, with its packaging and inserts. Because our pieces are handmade textiles, anything that has been washed, opened, or shows signs of use can't be refunded. We know that's a little more careful than most: it's how we keep every Arlune piece worthy of the table it's meant for.
How refunds work
Once your piece is back with us and we've had a look, we'll refund you to your original payment method within 5–10 business days. Return shipping for a change of mind is covered by you; when something is our doing (a flaw, the wrong item, or damage in transit), it's on us, always.
If your order arrives damaged
Please let us know within 48 hours of delivery, with a photo or two, at [email protected]. We'll replace it or refund it in full, at no cost to you.
A few things to know
Promotional or sale pieces are final: they're offered at a special price and can't be returned or refunded, though of course we'll make it right if one ever arrives damaged. Personalized or made-to-order pieces are also final sale. And if you'd like to cancel an order, just reach us before it ships and we'll sort it out.
To start a return
Email us at [email protected] with your order number, and we'll send you everything you need. We're real people on the other end, and we're glad to help.