Shipping Policy
Every Arlune order is made by hand and sent with care. Here's what to expect once you've placed yours.
Ways to receive your order
Three ways, depending on where your table is: • Local pickup: free. If you're nearby, you're welcome to collect your order in person. Choose pickup at checkout and we'll email you to arrange a place and time once it's ready. • Local delivery. For Moncton, Dieppe, and Riverview, we'll bring your order to your door ourselves and arrange a day that suits you. • Across Canada: shipping cost is calculated at checkout based on your address. Everywhere else in Canada, with the exception of Saskatchewan and Manitoba, which we don't currently ship to, we send your order with Canada Post Expedited Parcel, tracked every step of the way. Outside Canada and hoping to bring Arlune to your table? Write to us at [email protected]. We'd love to hear from you as we grow.
When your order is ready
Because each piece is prepared by hand, we take 1–3 business days to ready your order. For orders shipped across Canada, you'll receive a tracking link the moment it's on its way. For local pickup or delivery, we'll be in touch to arrange it with you.
Delivery times
For orders shipped across Canada, delivery times are estimated by Canada Post: often 1 business day within the Maritimes, and up to 7 across the country. We don't currently ship to Saskatchewan or Manitoba. Local pickup and delivery are arranged directly with you.
A gift on its way?
Add a note at checkout and we'll write it by hand. Just let us know if it's heading straight to someone special.
If something goes astray
If your tracking looks stuck, or your parcel arrives damaged, reach us within 48 hours at [email protected] and we'll make it right. See our Returns & Refund policy for how we handle damage in transit.